My Story

// April 19th, 2009 // wave2net experiences

So I need to post my story to kick this whole thing off

Please dont forget to send yours in by filling out the form on the contact page.

Like most of us, I had no standard broadband options (dsl or cable). I actually found out about wave2net through the ValPack coupons. I scored a free site survey if I ended up signing up with them (a $25 dollar value – that i would regret for a long time to come).

I signed up when we were living in Clear Brook, VA. I wasn’t actually there when they came out to do the site survey, but they left a nice detailed report of the survey when I got home that day. I think the excitement at the thought of a broadband connection for my start-up business clouded my judgment when I questioned and then signed that 2 year contract. 

Installation when pretty smooth, all aside from the installer talking about porn the entire time… it was up and running. At the time I was a full time network administrator and knew exactly what was going on during the setup and static IP assignment.

So apparently they have a few different antennas they choose from to install.  They installed it and I had a horrible experience and eventually I ended with a different antenna with no better service (in total i’ve had 3 different antennas – the service SUCKED on all of them)

It was bad from the start, but i sucked it up – I am a very easy going and reasonable guy… so i waited thinking it would get better! I mean I did have a few good moments of usage! After a while I was on http://www.speakeasy.net or http://www.speedtest.net/ every moment before wasting my time at trying to get my computer on the internet!

So i called and called… same ole thing: reboot your computer, reboot your router, bad router, reboot the antenna! NOTHING worked… I even went through 3 different routers mainly because they say in the ‘welcome packet’ that their stuff doesnt work with Linksys! (that should have been another warning). We all have preferences so I overlooked it  – whats another $60? and then another??? I started with a Linksys, whet to a Netgear and then finaly a buffalo router. They all had the same problem.

The problem was, if i could even manage to pull up a web page it was slower than dialup!!! I enjoy the occasional youTube video from time to time – even on good days it wouldn’t be worth it. But why was there a connection issue to begin with? I would sit at my comptuer, whisper a prayer and hope wave2net would work for me today! Most of the time I got the wonderful your not connected message I would then ‘rinse and repeat’ the steps listed above.

I’ll try to shorted my story up, but I moved to Stephens City. Paid $150 to have my antenna re-installed and faced the same crappy issues! I called and called, wrote emails for help and it was all the same – reboot this and that – essentially it was as if it was only my problem not theirs!

So I was done – I demand good service! Especially living in a new house that had great broadband options. I know I signed up for crappy internet and at a horrible price, but I didn’t have any options like I do now! I was paying $60 for a 2MB connection (they wont tell you that on their site – one of these installers told) I was willing to honor my word and signed contract IF THEY WOULD GIVE ME SERVICE!

So my thought was they aren’t giving me service, I’m not giving them money! So i just stopped paying them and signed up with Comcast. They eventually sent it claims where I settled it, but had I known what I know now I would have taken them to small claims court and handled things a bit differntly.

–
I want to post resources, tips and overall advice. I have a few things I’ve been able to gather, but if you have any please send them in!

12 Responses to “My Story”

  1. Joyce says:
    April 20, 2009 at 8:55 am

    I think you should report them to the better business bureau.

  2. Kristen says:
    July 1, 2009 at 10:42 pm

    My husband and i have be fighting with this company for about 2.5 years now and we dont even have have their equipment my husband went up on our roof and took the stuff down and took it to their office since no one would come and get it and they still wanted our money my husband gave them a 50 dollar check and told them that was all they were going to get. We have reported them to better business bureau and i see they are still in bussiness. Rudy is one rude person and a coward at that. He wouldn’t even speak to my husband when he went in to the office. He had to talk to Brandi which is dumber then owl sh*t if you ask me. After a year the had not even cashed our check we gave them so we called the bank and put a stop on the check. About a year later we recieved mail saying the wave2net sent us to claims. That is fine we spoke with a lawyer and he said it would cost us more to take him to court the what they say we owe them. So the lawyer said to just let him send us to claims and if they want to push it and send us to court it will have to come out of his pocket. Well we are still waiting and nothing has happend. I tell everybody that wave2net is nothing but a rip off and to pass the word around. I hope soon this company goes out of business and he cant rip anymore people off!!

  3. William says:
    August 8, 2009 at 11:07 pm

    I applied for a job with wave2net. Wanted me to sign a contract for no overtime…which is against the law. I was on unemployment at the time and the greasy thing he calls a wife called them and told them I applied for a job. I was going to be paid on a 1099. I worked it out though. These people are scammers, and just in general are taking precious oxygen from people who really need it. They have used laptops and old servers that run their piece of crap network. Well what comes around goes around. wave2not —- lmao.

  4. me says:
    September 8, 2009 at 8:04 pm

    I WORKED for these people and was forced to lie day after day after day to customers about service being down. SERVICE IS ALWAYS DOWN!!!!!!! And they claim it’s always someone else’s problem when it was usually just a squirrel facing the wrong direction on someone’s roof that blocked the signal. The signal wasn’t strong enough to support all their customers. I am so proud of this website!!! : )

  5. John Doe says:
    October 2, 2009 at 8:00 pm

    They now have a sign up on a billboard on 50 coming into winchester. It says reliable service, and a whole bunch of other crap saying how great they are…….Rudy is nothing but a little lying [edit]…

  6. Me As Well =) says:
    October 14, 2009 at 10:04 pm

    I as well worked for this company. It really is probably the worst internet comapny around. Granted they are nice people outside of work, I do not think that they have the right mindset for owning a business. The place is very low staff and people were always calling and complaining about internet. It was frustrating for me telling these angry customers the same thing every day, but I dont blame them at all, if I were in their shoes, I would be doing the same thing. I too am glad about this website because I think people should know what they are getting themselves into before they deceide to put down over 500 dollars for internet thats worth only about 5 cents.

  7. David says:
    October 28, 2009 at 8:10 pm

    Well, as I have read this site, and have listened to the many phone calls our company has received in inquiry for service over the past year or so, I have to say that our company, Winchester Wireless, provides a good quality service in many of the areas where Wave2Net tries to broadcast. We do NOT make our customers sign a contract and we give them a TRUE 30 day 100% money back guarantee. So, if any of you former Wave2Net customers are looking for highspeed still, give us a try – it’s risk free and I think you will be pleasantly surprised. We have several former Wave2Net customers on our service, and they seem to be happy because our phone does not ring very often with outage issues – and when it does it is usually as simply as having the customer reboot their radio or router. Check us out at http://www.winchesterwireless.com or give us a call, 540-665-0800. Help us put the “competition” out of business.

  8. brian says:
    October 28, 2009 at 9:43 pm

    you should post a report on http://www.ripoffreport.com

  9. Lee Claytor says:
    December 2, 2009 at 4:34 pm

    I have had wave2net for about 2 months now. I waited 6 weeks to get service and the installation is terrible! They ran the line across the gutter and it is now currently hanging down in front of the house. The are frequent outages with no support at nights and on weekends. Also, I do some online gaming and use pingtest.net regularly to check my connection. About half the time my grade is a D or F. Unacceptable packet loss, ping, and ping jitter. I am going with Winchester Wireless and am going to let my account with wave2net to go to collections. From what I understand, they are unlikely to do much because they could have a class action suit on their hands. FU WAVE2NET!

  10. me says:
    December 23, 2009 at 6:49 pm

    When did you work for Wave2Not @Me as Well?

  11. Me too says:
    February 21, 2010 at 2:17 pm

    How does Wave2net stack up to horrible companies like Hughes net (satellite) Anything must be better. I am canceling Hughes net because of the excruciating service, and limitations you have., slow speeds, and high price. I have heard wave2net is much better without the limitations. I hope this is so, will give a report after I exerience it myself.

  12. admin says:
    February 21, 2010 at 2:44 pm

    @me too
    you’ll experience the same thing with wave2net… except you’ll also get outages with no cause or reason vs just slow speeds (which is a given). Its over priced as well and last i knew with the plan i had the limit on bandwidth was (i think) 5GB per month.
    I called them to address this because i was under the impression it was unlimited, but after you get the contract you’ll see its not. Best of luck!

Leave a Reply