Please dont forget to send yours in by filling out the form on the contact page.

Like most of us, I had no standard broadband options (dsl or cable). I actually found out about wave2net through the ValPack coupons. I scored a free site survey if I ended up signing up with them (a $25 dollar value – that i would regret for a long time to come).

I signed up when we were living in Clear Brook, VA. I wasn’t actually there when they came out to do the site survey, but they left a nice detailed report of the survey when I got home that day. I think the excitement at the thought of a broadband connection for my start-up business clouded my judgment when I questioned and then signed that 2 year contract. 

Installation when pretty smooth, all aside from the installer talking about porn the entire time… it was up and running. At the time I was a full time network administrator and knew exactly what was going on during the setup and static IP assignment.

So apparently they have a few different antennas they choose from to install.  They installed it and I had a horrible experience and eventually I ended with a different antenna with no better service (in total i’ve had 3 different antennas – the service SUCKED on all of them)

It was bad from the start, but i sucked it up – I am a very easy going and reasonable guy… so i waited thinking it would get better! I mean I did have a few good moments of usage! After a while I was on http://www.speakeasy.net or http://www.speedtest.net/ every moment before wasting my time at trying to get my computer on the internet!

So i called and called… same ole thing: reboot your computer, reboot your router, bad router, reboot the antenna! NOTHING worked… I even went through 3 different routers mainly because they say in the ‘welcome packet’ that their stuff doesnt work with Linksys! (that should have been another warning). We all have preferences so I overlooked it  – whats another $60? and then another??? I started with a Linksys, whet to a Netgear and then finaly a buffalo router. They all had the same problem.

The problem was, if i could even manage to pull up a web page it was slower than dialup!!! I enjoy the occasional youTube video from time to time – even on good days it wouldn’t be worth it. But why was there a connection issue to begin with? I would sit at my comptuer, whisper a prayer and hope wave2net would work for me today! Most of the time I got the wonderful your not connected message I would then ‘rinse and repeat’ the steps listed above.

I’ll try to shorted my story up, but I moved to Stephens City. Paid $150 to have my antenna re-installed and faced the same crappy issues! I called and called, wrote emails for help and it was all the same – reboot this and that – essentially it was as if it was only my problem not theirs!

So I was done – I demand good service! Especially living in a new house that had great broadband options. I know I signed up for crappy internet and at a horrible price, but I didn’t have any options like I do now! I was paying $60 for a 2MB connection (they wont tell you that on their site – one of these installers told) I was willing to honor my word and signed contract IF THEY WOULD GIVE ME SERVICE!

So my thought was they aren’t giving me service, I’m not giving them money! So i just stopped paying them and signed up with Comcast. They eventually sent it claims where I settled it, but had I known what I know now I would have taken them to small claims court and handled things a bit differntly.

–
I want to post resources, tips and overall advice. I have a few things I’ve been able to gather, but if you have any please send them in!